FAQ

Crystals & Products

Start with what you're working on in your life right now. Looking for calm? Rose Quartz or Blue Apatite. Need focus and motivation? Tiger's Eye or Fluorite. Want grounding? Black Obsidian or Banded Agate.

Every product page includes the stone's properties and energy alignment. If you're still unsure, reach out at support@mindandstone.com — we're happy to help you find the right match.

Yes — every bracelet uses authentic natural stone, hand-selected for quality and energy alignment. No synthetics, no dyed glass. Because no two stones are exactly alike, your bracelet will have its own unique color, pattern, and character.

Every bracelet ships with an intention card that explains your stone's specific energy properties and how to set an intention with it. We include this because knowing why you're wearing a stone is just as important as wearing it.

Our bracelets are made with elastic cord and fit most adult wrist sizes comfortably. If you have a very small or very large wrist and aren't sure, contact us before ordering and we'll help you out.

Natural stones can be sensitive to chemicals and prolonged water exposure. A few tips:

  • Remove before swimming, showering, or applying lotions/perfumes
  • Clean gently with a soft dry cloth
  • Recharge your stone by placing it in moonlight or on a selenite charging plate
  • Store separately to avoid scratching

Orders & Shipping

Orders placed before 12pm PST ship within 1-2 business days. Delivery typically takes 3-7 business days within the US. You'll receive a tracking email as soon as your order ships.

Your tracking number will be in your shipping confirmation email. You can also track your order at mindandstone.com/pages/track-my-order. If you have trouble finding your tracking info, email us at support@mindandstone.com with your order number.

Yes, we ship worldwide. International shipping costs are calculated at checkout based on your country and selected shipping speed. Delivery times vary by location — typically 7-21 business days for international orders.

Order changes and cancellations are possible within the first 12 hours if your order hasn't shipped yet. Email support@mindandstone.com as quickly as possible with your order number and what you need changed.

We offer a 30-day money-back guarantee on all orders. If you're not happy with your purchase, contact us at support@mindandstone.com within 30 days of receiving your order. Items must be in original condition. We'll walk you through the return process from there.

VIP Membership

VIP members get 50% off every order, free shipping always, early access to new collections, a monthly crystal guide with rituals and stone pairings, and a birthday gift — all for $27.95/month. No minimum purchase required.

Add your favorite products to cart and select the Mind & Stone VIP Club membership at checkout. Enter your email, zip code, and create a password. Your member pricing and perks activate immediately.

Yes, anytime — no fees, no runaround. Email support@mindandstone.com with the subject line "CANCEL MEMBERSHIP" and we'll handle it within 24 hours. If you're ever billed after requesting cancellation, we'll refund it immediately.

No. Your membership is completely flexible. The $27.95/month billing keeps your benefits active, but there's no requirement to place an order each month. Shop whenever you want — your 50% off pricing is always there.